SaaS HRIS Application Support candidate needed for perm role (Placed)
This SaaS firm places a premium on meeting customers’ high expectations of the company products.
Basic salary circa £30k, £6k car/travel allowance, Pension, Bonus, Holidays etc. London, Chancery Lane.
The Application Support Team plays a key role in the post implementation process, as well as in the longer term customer experience.
They are looking for a skilled Application Support Analyst, to work with a major customer, in support of the software products
- working within a team environment, the analyst will be responsible for investigating and resolving application and systems issues
- escalating these to the development team (UK and US) as required
- interrogating SQL queries – enhancing proficiency in product information management systems
- communicating effectively, in a compelling manner to customers and internal teams
- developing an understanding of the customer’s business and operational environment
- enhancing product knowledge to support both business and technical understanding
- manage time optimally to ensure service level agreement is met
- collaborate with internal team members to enhance the efficiency and professionalism of the support function
The following skills and experience are sought:
- a formal tertiary qualification, preferably a completed degree in computer science, business information systems or similar
- experience within a customer-facing software ticketing support role
- ability to simplify and resolve a variety of software issues, business process focused to more technical database issues
- affinity for working with complex software products (SaaS Sectors)
- process and delivery driven: ability to prioritise and resolve issues to high standards and within optimal time-lines
- confidence to seek support of peers and management as required
- technical focus: MS technologies, Windows, SQL Scripts/Queries, XML, Salesforce – All desirable
Some of the Skills Required:
SQL Scripting/Queries
Web applications support
customer relationship management skills
product and business insight