HRIS Applications Support

SaaS HRIS Application Support candidate needed for perm role (Placed)

This SaaS firm places a premium on meeting customers’ high expectations of the company products.

Basic salary circa £30k, £6k car/travel allowance, Pension, Bonus, Holidays etc. London, Chancery Lane.

The Application Support Team plays a key role in the post implementation process, as well as in the longer term customer experience.

They are looking for a skilled Application Support Analyst, to work with a major customer, in support of the software products

  • working within a team environment, the analyst will be responsible for investigating and resolving application and systems issues
  • escalating these to the development team (UK and US) as required
  • interrogating SQL queries – enhancing proficiency in product information management systems
  • communicating effectively, in a compelling manner to customers and internal teams
  • developing an understanding of the customer’s business and operational environment
  • enhancing product knowledge to support both business and technical understanding
  • manage time optimally to ensure service level agreement is met
  • collaborate with internal team members to enhance the efficiency and professionalism of the support function

The following skills and experience are sought:

  • a formal tertiary qualification, preferably a completed degree in computer science, business information systems or similar
  • experience within a customer-facing software ticketing support role
  • ability to simplify and resolve a variety of software issues, business process focused to more technical database issues
  • affinity for working with complex software products (SaaS Sectors)
  • process and delivery driven: ability to prioritise and resolve issues to high standards and within optimal time-lines
  • confidence to seek support of peers and management as required
  • technical focus: MS technologies, Windows, SQL Scripts/Queries, XML, Salesforce – All desirable

Some of the Skills Required:

SQL Scripting/Queries

Web applications support

customer relationship management skills

product and business insight

circa £40k package

If you are interested in finding out more about this job, please get in touch: