This software firm of 250 people has grown from its roots as a niche software (Placed)
This business brings a blend of strong technical skills, industry know-how and creativity to this market and are firmly positioned as a market leader in the competitive insurance software product(s) market, making waves through award-winning product and industry initiatives.
They place a premium on meeting there customers’ high expectations of the products offered.
The Support Team plays a key role in the post implementation process, as well as in the longer term customer experience.
They are looking for a skilled Application Support Analyst, to work with a major customer, in support the software products:
- working within a team environment, the analyst will be responsible for investigating and resolving application and systems issues
- escalating these to the development team as required
- interrogating SQL databases – enhancing proficiency in database management systems
- communicating effectively, in a compelling manner to customers, and to internal developers, business analysts and project managers as required
- developing an understanding of the customer’s business and operational environment
- enhancing product knowledge to support both business and technical understanding
- manage time optimally to ensure service level agreement is met
- collaborate with internal team members to enhance the efficiency and professionalism of the support function
The ideal candidate
Whilst insurance industry experience is not a prerequisite, prior experience working within the insurance broking sector (end user or software supplier) will be highly advantageous
The following skills and experience are sought:
a formal tertiary qualification, preferably a completed degree in computer science, business information systems or similar
- acquired experience (3-6 years) within a customer-facing software support role
- enjoyment of and ability in communicating with customers
- ability to simplify and resolve a variety of software issues, business process focused to more technical database issues
- affinity for working with complex software products (insurance sector)
- process and delivery driven: ability to prioritise and resolve issues to high standards and within optimal timelines
- confidence to seek support of peers and management as required
- technical focus: MS technologies, Windows, SQL server
Skills:
SQL Server
Microsoft technologies
DBMS expertise
complex web applications support
customer relationship management skills
product and business insight
Lloyd’s and London Market Insurance experience
broking or underwriting experience