UX Researcher

UX Researcher required for a SaaS firm SW London. Remote based. (Offered&Accepted)

The role of UX Researcher is either a remote based role or seeking applications from London or Surrey based candidates who wish to decide when they wish to commute to the offices in SW London for home/work balance. It is a permanent role paying to £65k and benefits.

The company is an established software firm with a loyal customer base and growing.

This role is to understand the customers needs for the on-line product offering.  As the UX Researcher you’ll be responsible for researching user needs, user behaviour and user testing.


  • Autonomously plan and run end-to-end UX research projects.
  • Organise and schedule user research sessions and create test plans.
  • Recruit and manage a panel of existing user research participants.
  • Create survey questions with tools such as Survey Monkey and in-product tool Gainsight.
  • Manage user research data repository i.e video content, transcripts, survey answers to ensure research is accessible and visible to wider teams.
  • Conduct formative / summative usability testing activities.
  • Build personas to represent key users and inform design decisions.
  • Develop scenarios to understand the goals / tasks of the user.
  • Perform task analysis to identify how best the product can achieve the user’s goals.
  • Create interview scripts and questions.
  • Produce user journey maps and workflows.
  • Communicate ideas to the team with low-fidelity wireframes.
  • Validate designs prior to build, testing high fidelity mock-ups.
  • Collaborate with the product team and stakeholders presenting research findings with recommendations and insights.

Key skills & experience

  • Educated to degree level
  • At least three years of experience working in a UX Researcher role with medium to large desktop and mobile applications.
  • Confident in facilitating user research sessions and summarising insights.
  • A solid understanding of UX principles and methodologies.
  • Strong team player who is able to share ideas and gather feedback.
  • Good analytical skills to identify user behavioural patterns in large amounts of quantitative and qualitative data.
  • Well organised and self-motivated.
  • Experience of tools for collaborating and creating user journey maps, test plans, conducting surveys and interviews and presenting findings & insights.
  • Ability to create sketches / low-fidelity wireframes to iterate ideas.

Able to work in the UK without any restrictions. Security Clearance may be required for this role


If you are interested in finding out more about this job, please get in touch: